Return Policy

At Velnoria Care, customer satisfaction is important to us.

30-Day Return Window

You may request a return within 30 days of receiving your order.

Eligibility

To be eligible for a return:

• Item must be unused and in original packaging.

• Item must not show signs of damage caused by misuse.

• Proof of purchase is required.

Non-Returnable Items

For hygiene and safety reasons, opened or used skincare products may not be eligible for return unless defective or damaged upon arrival.

Refunds

Once your return is received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be issued to the original payment method.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery and provide photos of the issue.

Contact

For return requests, please contact:

Info@velnoria.care